Mumbai: Air India’s operations across the world were affected for over five hours on Saturday morning because of a problem in the airline’s main server. Though the server has been restored, the shutdown left hundreds of passengers stranded at airports. Passengers complained about delayed flights and shared pictures and videos of crowded airports in Mumbai and Delhi.
According to the national carrier, the server was down since 3 am due to which the airline was unable to issue boarding passes to passengers at airports across the world.
“The system has been restored. It has begun functioning. We regret the inconvenience that passengers had to face,” Air India chairman Ashwani Lohani was quoted as saying by news agency PTI. “We are trying to regularise all the flights for the day. But there would be some delay of flights today. I am expecting a delay of around two hours. Because in morning, the whole system got disturbed,” he added.
Air India’s software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding and baggage tracking technology.
“We sincerely regret inconvenience caused to passengers,” the airline tweeted hours after flyers started complaining about the delays.
“At least 2,000 people in Mumbai airport waiting because of the SITA software shutdown all over India,” wrote Gayathri Raguramm, a Twitter user. She also shared a video from Mumbai airport showing flyers waiting in near the check-in area.
The massive crowd at the Mumbai airport has affected passengers of other airlines too, with many of them worried about missing their connecting flights.
British Airways responded to a flyer’s tweet, saying, “…we can only advise to try and get through the airport as quickly as possible. If you do miss a connecting flight, the staff at the airport should do their best to assist.”
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