New Delhi: Indian Railways has been asked by the state consumer commission to pay Rs 75,000 to a man whose reserved seat was occupied by unauthorised persons for most part of his journey in 2013.
The Delhi State Consumer Disputes Redressal Commission (SCDRC) has upheld the district forum order which had asked the Railways to deduct one third of the compensation from the salary of the ticket checker who apparently failed to ensure that the reserved seat of the aggrieved passenger was not used by anyone else.
Delhi resident V Vijay Kumar, in his complaint, said that when he travelled by Dakshin Express on March 30, 2013 from Visakhapatnam to New Delhi, his reserved seat was occupied by someone else. Kumar claimed that he has knee-joint pain and booked a lower berth.
Kumar in his complaint alleged that some unauthorised persons entered into the compartment and occupied his seat/berth at Bina Station in Madhya Pradesh.
It was further alleged that the unauthorised passengers created lot of nuisance and caused inconvenience to him as well as to his co-passengers.
He tried to complain to the TTE or any other railway official but no one could be found, Kumar complained.
The district forum passed the order after the Railways failed to appear before it saying it was guilty of deficient service.
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